Cyber Monday madness
Need I say more?
If you work in a call center like me, this day only means any or all of the following:
1. An increased volume of customer contacts.
2. An increased number of sup calls.
3. An increased number of agents correctives.
4. An increased opportunity to render overtime.
5. An increased number of correspondence from the client.
Whew, guess it’s one of those yearly occasions where I’d simply have to be ready for the worst. And hope that my team will not fall short from doing a great job!
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